If you need to update the buyer's email address on a voucher order, you can do so from your VoucherCart Dashboard by following the steps below.
Step 1: Locate the voucher order
Navigate to Orders > All Orders. (1.1)
Locate the voucher order by browsing the list or using the search function. (1.2)
You can search using:
Buyer name
Recipient name
Order ID (full or partial)
Voucher title
Step 2: Open the order
Click the Order ID to open the order details.
Step 3: Update the buyer's email address
In the Buyer Information section near the top of the order, click Change next to the buyer's email address. (3.1)
Enter the new buyer's email address.
Click Save and Resend.
Please note!
If the buyer selected "Send this voucher to me" during checkout, changing the buyer's email address will generate new voucher codes for all vouchers within the order.
For security reasons:
The original voucher codes will be permanently deactivated.
New voucher codes will be assigned automatically.
The updated voucher email, containing the new voucher codes, will be sent to the new buyer's email address.
Need more help?
Speak to our support team via chat or contact us by email at:
help@vouchercart.com
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