You can refund a voucher directly from the order details page. Depending on your payment gateway, you may be able to process the refund automatically through VoucherCart or simply mark the voucher as refunded after issuing the refund manually.
Locate the voucher order
1. Find the order
Log in to your VoucherCart dashboard.
From the main navigation, go to Orders > All Orders. (1)
Find the order using the search function. You can search by (2):
Recipient name
Order ID
Voucher title
Click the Order ID to open the order details. (3)
2. Open the refund options
Click the vertical dots menu. (4)
Select Refund Voucher. (5)
Process the refund
1. Enter the refund details
Enter a reason for the refund. (6)
Choose one of the following refund options (7):
Automatic Refund – Select this option if your payment gateway supports refunds directly from the VoucherCart dashboard.
Mark as Refunded Only – Select this option if you have already refunded the customer outside of VoucherCart or only want to mark the voucher as refunded without returning the funds.
Please Note
If your payment gateway does not support automatic refunds, you must issue the refund directly through your payment gateway account before marking the voucher as refunded in VoucherCart.
2. Notify the buyer (optional)
Choose whether you want to send an email confirmation to the buyer informing them that the voucher has been refunded and is no longer valid. (8)
3. Complete the refund
Click Refund to complete the process.
The voucher will be refunded and, once the refund is completed, can no longer be redeemed. (9)
Need more help?
Speak to our support team via chat or contact us by email at:
help@vouchercart.com
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