If a voucher has been sent to the wrong email address, you can update the recipient's email address and resend the voucher from your VoucherCart Dashboard.
Note
Voucher buyers can change the recipient's email address themselves from the order confirmation page. However, if they need assistance, you can update the email address on their behalf by following the steps below.
Step 1: Locate the voucher order
Navigate to Orders > All Orders. (1.1)
Find the voucher order by browsing the list or using the search function. (1.2)
You can search using:
Buyer name
Recipient name
Order ID (full or partial)
Voucher title
Click the Order ID to open the order. (1.3)
Step 2: Change the recipient's email address
There are two options to change the recipient email address:
Option 1: Change directly from the order page
Option 1: Change directly from the order page
On the order page.
Under the recipient email address, click the Change button. (2.1.1)
Enter the new recipient email address and save the changes. (2.1.2)
Option 2: Change through Additional Actions
Option 2: Change through Additional Actions
Click the vertical dots (⋮) on the right side of the page to open the Additional Actions menu. (2.2.1)
Select Change Recipient Email. (2.2.2)
Enter the new recipient email address and save the changes. (2.2.3)
Please note
For security reasons, changing a voucher recipient's email address automatically generates a new voucher code.
When the recipient email address is updated:
The original voucher code is permanently deactivated.
A new voucher code is generated automatically.
The voucher is resent to the new recipient email address using the new voucher code.
Need more help?
Speak to our support team via chat or contact us by email at:
help@vouchercart.com
For more video tutorials, FAQ's, and self-help guides, go back to the: