Orders & Redemptions
Redeem vouchers and gift cards and manage orders manually, in bulk, or via the Redeem App.
23 articles
Manual & Bulk Orders
Creating orders manually or in bulk on a customer's behalf.
Redemption
How customers and merchants redeem vouchers, gift cards, and tickets.
- How do we redeem a voucher?How do we redeem a voucher in the VoucherCart system
- How do I unredeem a voucher or cancel a voucher redemption?Unredeem/cancel a voucher redemption
- Can a voucher be redeemed if it has expired?Can we redeem and expired voucher?
- Can a voucher be part-redeemed?Yes. When creating a voucher, you can choose whether it can be redeemed once or across multiple visits.
Order Administration
Managing, editing, and administering existing orders.
- Finding OrdersSearch for and locate a specific customer order.2 articles
- Managing OrdersView, edit, and manage the details of an existing order.5 articles
- Voucher DeliveryResend a voucher, or manage its delivery, for an order that's already been placed.2 articles
- Cancellations & RefundsCancel an order, or mark an order as refunded.2 articles
Redeem App
Using the Redeem App to process redemptions in-store or on the go.