Cloudbeds allows guests to make a reservation online through the Cloudbeds booking engine using their voucher or gift card as payment in addition to allowing staff to input the voucher/gift card redeem code on behalf of a guest who is making a reservation with the hotel directly.
This article assumes you have already set up your Cloudbeds integration, so if you have not done that yet, please refer to the article below for instructions:
Cloudbeds has kindly written a detailed guide on how to enable this functionality which you can read here:
To enable the automatic redemption, follow the instructions below:
1. Configure your Cloudbeds account to request the guest's Voucher/Gift Card redeem code during the online booking - as described here.
2. To make the custom field available to staff creating reservations directly from the Cloudbeds dashboard, ensure 'Direct Reservations' is checked during the custom field setup.
3. When a valid and redeemable VoucherCart voucher or gift card redeem code is detected in the custom field on the reservation, VoucherCart will:
Redeem the voucher/gift card product for the total reservation balance or up to the total redeemable value of the voucher/gift card product.
Apply a payment to the reservation folio for the same amount that was redeemed from the voucher/gift card.
Please be aware that there are some limitations with this flow:
If a guest enters a voucher/gift card redeem code that is incorrect or is not redeemable (expired, fully redeemed, refunded etc) the online booking will still be made but the balance on the reservation folio will not change.
Credit/debit cards are not captured during the online booking process, so if the total value of the voucher/gift card does not meet the total reservation balance you will need to contact the guest to arrange additional payment.
If the voucher being redeemed does not support partial redemptions, (eg. a single-use voucher), the total redeemable value of the voucher will be added as a payment to the guest folio which may exceed the total reservation balance, resulting in a credit on the account. If this is not the required outcome in this scenario then ensure the voucher supports partial redemptions.
In the event that the total redeemable voucher/gift card value exceeds the reservation balance, our system will part-redeem the voucher/gift card (multi-use vouchers only), leaving the remaining balance to be redeemed at a later date. If the guest wishes to use the remaining value during their stay, you can still redeem the voucher manually.
Need more help? Speak to our support team via chat or call us on +44 (0) 131 608 0111. You can also contact us by email at help@vouchercart.com
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