Vouchers & gift cards can be redeemed directly from your VoucherCart account and can be redeemed to a guest reservation or to a house account that is not connected to any specific room, guest, or reservation.
This article assumes you have already set up your Cloudbeds integration, so if you have not done that yet, please refer to the article below for instructions:
Enable redemption against reservations toggle
To redeem any voucher or gift card against a Cloudbeds reservation or house account, first enable 'Redeem against Cloudbeds reservation' in the redeem modal.
1. Redeem to a guest reservation
Select the 'Reservation' tab, as above.
Search for the guest reservation using Guest Name, Reservation ID, or Room Name and filter reservations using Reservation Status such as 'Resident' (checked in/in house) or 'Future Arrival' (not check in/future reservation) and Arrival Date.
Select the required reservation from the returned results and click Redeem.
Once you have redeemed the voucher or gift card you should see the payment in the reservation folio inside your Cloudbeds PMS.
2. Redeem to a house account
Select the 'House Account' tab.
Search for the House Account using the House Account Name or House Account ID (if known).
Select the required House Account from the returned results and redeem.
Once you have redeemed the voucher or gift card you should see the payment in the house account transactions list.
Automatic redemption via Cloudbeds Booking Engine
You can enable automatic redemption of your gift cards through your Cloudbeds booking engine. Please see the article below for further instructions.
Cloudbeds PMS - Enable automatic redemption of your gift cards through your booking engine.
Need more help? Speak to our support team via chat or call us on +44 (0) 131 608 0111. You can also contact us by email at help@vouchercart.com
For more video tutorials, FAQ's, and self-help guides go back to the Help Cente