Automatically apply the balance of vouchers, gift cards, memberships or tickets against a guest reservation or house account as a payment.

To create your own VoucherCart account, visit our sign-up page and register for an account: https://register.vouchercart.com

Already a VoucherCart customer? Sign in here: https://app.vouchercart.com/login

1 - Navigate to the integrations page in the main navigation inside your VoucherCart Account Dashboard and click 'Connect'

2a - Sign in to your Cloudbeds account to authorize us to install the VoucherCart app in your Cloudbeds dashboard

2b - VoucherCart supports group accounts (mygroup), if you have multiple properties configured, Cloudbeds will ask you which properties you would like to connect, then click 'Continue'

Important Note: The user authenticating at group/organization level would need to be either an organization admin or organization owner to be able to connect all properties at once with this specific flow:

If you are connecting all properties to your VoucherCart account, we recommend ensuring 'Connect future member properties' is checked to ensure the integration has access to any new properties added to your Cloudbeds account.

2c - Now click 'Allow Access' to confirm the VoucherCart app install to your property(s)

After clicking 'Allow Access' You will be redirected back to your VoucherCart account to complete the integration setup.

3 - Now select the payment method used when the redeemed value is added to Cloudbeds as a payment.

You can select from a list of existing payment methods or you can click 'Create a custom payment method' to create one. We recommend using a payment method specifically for your vouchers such as Voucher or Gift Card.

1 - Click Account

2 - Select Apps & Marketplace

3 - Search for 'VoucherCart'

4 - Learn More

5 - On App preview, click Connect App.

6a - VoucherCart supports group accounts (mygroup), if you have multiple properties configured, Cloudbeds will ask you which properties you would like to connect, then click 'Continue'

If you are connecting all properties to your VoucherCart account, we recommend ensuring 'Connect future member properties' is checked to ensure the integration has access to any new properties added to your Cloudbeds account.

6b - The Application Authorization page will show you the list of permissions the app wants to access.

Now click 'Allow Access' to confirm the VoucherCart app install to your property(s)

After clicking 'Allow Access' You will be redirected to your VoucherCart account to complete the integration setup.

7 - In VoucherCart select the payment method used when the redeemed value is added to Cloudbeds as a payment.

You can select from a list of existing payment methods or you can click 'Create a custom payment method' to create one. We recommend using a payment method specifically for your vouchers such as Voucher or Gift Card.

Vouchers & gift cards can be redeemed directly from your VoucherCart account and can be redeemed to a guest reservation where the balance is transferred to the guest folio or can be redeemed to house accounts that are not connected to any specific room, guest, or reservation.

To redeem any voucher or gift card against a Cloudbeds reservation or house account, first enable 'Redeem against Cloudbeds reservation' in the redeem modal.

Select the 'Reservation' tab

Search for the guest reservation using Guest Name, Reservation ID, or Room Name and filter reservations using Reservation Status such as 'Resident' (checked in/in house) or 'Future Arrival' (not check in/future reservation) and Arrival Date.

Select the required reservation from the returned results and redeem.

Once you have redeemed the voucher or gift card you should see the payment in the reservation folio.

Select the 'House Account' tab

Search for the House Account using the House Account Name or House Account ID (if known).

Select the required House Account from the returned results and redeem.

Once you have redeemed the voucher or gift card you should see the payment in the house account transactions list.

Cloudbeds allows for guests to make a reservation online through the Cloudbeds booking engine using the voucher or gift card as payment in addition to allowing staff to input the voucher/gift card redeem code on behalf of a guest who is making a reservation with the hotel directly.

Cloudbeds has kindly written a detailed guide on how to enable this functionality which you can read here:

https://myfrontdesk.cloudbeds.com/hc/en-us/articles/4409149610267-How-to-use-Gift-Certificates-or-Gift-Cards-when-creating-reservations-on-the-Booking-Engine

1 - Configure your Cloudbeds account to request the guests Voucher/Gift Card redeem code during the online booking - as described here

2 - To make the custom field available to staff creating reservations directly from the Cloudbeds dashboard, ensure 'Direct Reservations' is checked during custom field setup

3 - When a valid and redeemable VoucherCart voucher or gift card redeem code is detected in the custom field on the reservation, VoucherCart will:

Please be aware that there are some limitations with this flow:

Simply disconnect VoucherCart from your Cloudbeds account: How to disconnect an app from Cloudbeds PMS