How to redeem a gift voucher or gift card against a Stayntouch reservation

You can redeem a VoucherCart voucher or gift card against a guest's Stayntouch reservation from the Redeem a Voucher page in your VoucherCart dashboard. The redeemed value is added to the reservation as a payment, and the reservation balance updates automatically.

This article assumes Stayntouch is already connected. If it isn't, see How to connect Stayntouch to VoucherCart.

Redeem a voucher against a Stayntouch reservation

Step 1: Find the voucher

In your VoucherCart dashboard, go to Redeem a Voucher [1].
Enter the voucher code in the Redeem code field [2] and click Search using Redeem Code.

VoucherCart Redeem a Voucher page, with Redeem a Voucher in the main navigation labelled 1 and the Redeem code field labelled 2, above the Search using Redeem Code button

In the redeem window, check that the correct Redeem location is selected [1]. The redeem location decides which Stayntouch property is searched and redeemed against.
Turn on Redeem against Stayntouch [2].

Redeem a Voucher window. The Redeem location dropdown, set to Stayntouch Hotel, is labelled 1, and the Redeem against Stayntouch toggle, switched on, is labelled 2.

If a user's permissions only allow one location, that location is selected automatically.

[Screenshot: top of the Redeem a Voucher window, cropped. Callouts [1] Redeem location, [2] Redeem against Stayntouch.]

Step 2: Find the guest's reservation

Search using Last name or room number, Confirmation number, Status (for example Future Arrival) or Arrival date [1].
Click Search Stayntouch [2].
Select the guest's reservation from the results [3].
If the reservation has more than one bill, choose one under Bill to redeem against [4].

Stayntouch reservation search in the Redeem a Voucher window. The Last name or room number, Status, Confirmation number and Arrival date fields are labelled 1. The Search Stayntouch button is labelled 2, the selected reservation for John Smith is labelled 3, and the Bill to redeem against dropdown is labelled 4.

[Screenshot: the reservation search and results, cropped. Callouts [1]–[4].]

Step 3: Redeem the voucher

Enter the value (for monetary vouchers) or quantity (for product vouchers) to redeem [1].
Tick or untick Send redeem email notification [2]. When it's ticked, the buyer or recipient receives an email confirming the redemption.
Click Redeem [3].

A Single Use voucher can only be redeemed once. If you redeem less than its full value, the remaining balance is lost.

Lower part of the Redeem a Voucher window. The redemption value field, showing 100, is labelled 1, above a summary showing a current value of €100.00 and €0.00 after redemption. The Send redeem email notification checkbox, ticked, is labelled 2, and the Redeem button is labelled 3.

If you redeem vouchers before the guest arrives, consider unticking Send redeem email notification. A redemption email before arrival can confuse guests.

A confirmation shows the voucher details and the Stayntouch reservation it was redeemed against.

Redemption confirmation showing the voucher code and the Stayntouch reservation name, confirmation number and arrival date.

What happens in Stayntouch

The redeemed value appears on the guest's bill in Stayntouch as a payment, under the charge code chosen during setup. It's described as a VoucherCart gift voucher redemption, with the voucher's order reference. The reservation balance updates automatically.

tayntouch guest bill showing a VoucherCart payment credited to the reservation and the updated guest balance.

Frequently Asked Questions

Q: Can I redeem part of a voucher against a reservation?

A: It depends on the voucher type. For a Multiple Use/Redeem voucher, enter the amount you want to redeem, and any remaining balance stays on the voucher for a later stay or purchase.

A Single Use voucher can only be redeemed once, so any balance left after that redemption is lost.

Q: Why can't I find the guest's reservation?

A: Check that the correct Redeem location is selected, because it decides which Stayntouch property is searched.

Q: Which bill is the payment added to?

A: The bill you select under Bill to redeem against. If the reservation has only one bill, the payment is added to that bill.

Q: Can I reverse a redemption?

A: Yes, but it isn't automatic. If a reservation is cancelled, cancel the redemption in VoucherCart to restore the voucher's original balance.