The Stayntouch integration lets you redeem VoucherCart vouchers and gift cards directly against a guest's Stayntouch reservation. The reservation balance updates automatically. To connect it, get your API credentials from Stayntouch, then go to Integrations in your VoucherCart dashboard, enter the credentials, and assign your hotel and charge code.
What the Stayntouch integration does
Once Stayntouch is connected, your team can search for a guest's Stayntouch reservation from the VoucherCart redeem window and redeem a voucher or gift card against it. The redeemed value is posted to the reservation as a payment, under the charge code you choose during setup.
For the redeem steps, see How to redeem a gift voucher or gift card against a Stayntouch reservation.
Before you connect Stayntouch
Email Stayntouch at snt-implementations@stayntouch.com to authorise VoucherCart to access your hotel data. CC VoucherCart at help@vouchercart.com.
Stayntouch will send you your Client ID and Client Secret.
In Stayntouch, create a charge code just for VoucherCart voucher redemptions, and give it a clear name, for example, "VoucherCart Payment". You'll select it in Step 4, and every voucher redemption will be posted under it.
Connect Stayntouch to VoucherCart
Step 1: Open the Stayntouch integration
In your VoucherCart dashboard, go to Integrations.
Next to Stayntouch, click Connect.
Click Connect integration.
Step 2: Enter your Stayntouch credentials
Enter your Client ID [1] and Client Secret [2].
Click Next [3].
Step 3: Assign your hotel to a redeem location
Select your hotel from the Hotel ID list [1].
Select the VoucherCart redeem location to assign to this property [2]. Vouchers redeemed at this location will be posted to this hotel in Stayntouch.
Click Next [3].
Step 4: Select the charge code for voucher payments
Select the charge code you created in Stayntouch for VoucherCart voucher redemptions [1].
Click Save [2].
Step 5: Add another hotel
You can connect more than one hotel, each assigned to its own redeem location. Add further hotels once the connection is complete and your first hotel is set up.
In your VoucherCart dashboard, go to Integrations and open the Stayntouch integration by pressing the Details button. [1]
On the Stayntouch page, click Property Configuration. [2]
In the Property Configuration window, click Add property. [1]
Complete Steps 3 and 4 for the new hotel: select its Hotel ID, assign a redeem location, then select the charge code and click Save.
Frequently Asked Questions
Q: Can I connect more than one hotel?
Q: Can I connect more than one hotel?
A: Yes. After the first hotel is set up, go to Integrations > Details > Property Configuration > Add property.
Q: Where can I see the redemptions sent to Stayntouch?
Q: Where can I see the redemptions sent to Stayntouch?
A: The Stayntouch integration page lists each redemption with its date, hotel, confirmation number, charge code, amount and VoucherCart reference, and you can export the list as a CSV.
Q: Where do I get my Client ID and Client Secret?
Q: Where do I get my Client ID and Client Secret?
A: Stayntouch sends them to you after you email snt-implementations@stayntouch.com to authorise VoucherCart to access your hotel data.
Q: Which charge code should I choose?
Q: Which charge code should I choose?
A: Create a charge code in Stayntouch just for VoucherCart voucher redemptions, and give it a clear name, for example, "VoucherCart Payment". Then select it when you set up the integration. Every voucher redemption is posted under this code, so it's easy to find on guest bills and in your reports.