Cancel a voucher | VoucherCart Help Center

To 'cancel' a voucher you need to follow the refund process.

1. Go to Orders > All Orders in your main navigation menu

2. Find the voucher order you wish to cancel using the search function. You can search by Recipient Name, Order Number (Part or whole), and even voucher title to quickly locate the order

3. Click the Order ID to open the order

Searching for a voucher order inside the VoucherCart dashboard

4. Click the Vertical Dots to open the additional actions menu

5. Select Refund Voucher

Select Refund Voucher from the vertical drop down menu on the order details screen of the VoucherCart dashboard

6. Enter a reason for the cancellation

7. If no refund is required select 'Do not refund gateway payment. Just mark this voucher as refunded' this will 'cancel' the voucher and it will no longer be redeemable

Cancel a voucher using the refund process, selecting not to refund the voucher payment and voiding the voucher so that it can no longer be redeemed

8. Choose if you want to send an e-mail confirmation to the buyer that the voucher has been refunded (cancelled) and is no longer valid

9. Click Refund

Need more help? Speak to our support team via chat or call us on +44 (0) 131 608 0111. You can also contact us by email at help@vouchercart.com

For more video tutorials, FAQ's, and self-help guides go back to the Help Center

How do I unredeem a voucher/cancel a voucher redemption?

Refund a voucher

How do I find a voucher order?

How do I find the remaining balance of a voucher or voucher redemption history?

How do I change the voucher categories order?