Refund a voucher | VoucherCart Help Center

To refund a voucher please log in to your dashboard and follow these instructions:

1. Go to Orders > All Orders in your main navigation menu.

2. Find the voucher order you wish to refund using the search function. You can search by Recipient Name, Order Number (Part or whole), and even voucher title to quickly locate the order.

3. Click the Order ID to open the order.

Searching for a voucher order inside the VoucherCart dashboard

4. Click the Vertical Dots to open the additional actions menu

5. Select Refund Voucher

Select Refund Voucher from the vertical drop down menu on the order details screen of the VoucherCart dashboard

6. Enter a reason for the refund

7. Select a refund option, If your payment gateway supports automatic refunds from the VoucherCart dashboard you can select this option. If you just want to mark the voucher as refunded but not return the funds to the voucher buyer then select Do not refund...Just mark this voucher as refunded.

To refund a voucher using a payment gateway that does not support automatic refunds, log in to your payment gateway account to issue the refund.

Checking the details of a refund, a reason for the refund and select a refund option

8. Choose if you want to send e-mail confirmation to the buyer that the voucher has been refunded and is no longer valid.

9. Click Refund to complete the refund.

Need more help?

Speak to our support team via chat or call us on +44 (0) 131 608 0111

You can also contact us by email at help@vouchercart.com

For more video tutorials, FAQ's, and self-help guides go back to the Help Center

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