How do I unredeem a voucher/cancel a voucher redemption?

To unredeem/cancel a voucher redeem action, simply login to your dashboard and follow these instructions:

1. Go to Orders > All Orders in your main navigation menu.

2. Find the voucher order from the list or by using the search function. You can search by buyer/recipient name, order ID (part or whole) or even voucher title to quickly locate the order

3. Click the Order ID to open the order

Searching for a voucher order inside the VoucherCart dashboard

4. Click the Vertical Dots to open the additional actions menu

5. Click Show redeem balance details

Show the redeem balance details of a voucher from the dashboard

6. Find the redemption entry from the voucher redemption history list then click Cancel

Cancel a voucher redemption to restore the value back onto the value of the voucher, gift card, membership or ticket

The voucher has now been unredeemed and the voucher balance will be reinstated to the value/qty before the redeem was actioned.

Redemption has been cancelled and confirmation shown in the voucher redemption history

Need more help?

Speak to our support team via chat or call us on +44 (0) 131 608 0111

You can also contact us by email at help@vouchercart.com

For more video tutorials, FAQ's, and self-help guides go back to the Help Center

How do we redeem a voucher?

How do I find a voucher order?

How do I find the remaining balance of a voucher or voucher redemption history?

How do I change the voucher categories order?

Cancel a voucher