This guide shows you how to sell a voucher and print it as a gift receipt using the VoucherCart app on your Simphony POS.
This guide assumes Oracle Simphony POS has been connected to your VoucherCart account. If your account has not been connected and you would like to connect Simphony POS to your account please get in touch with our team at help@vouchercart.com
Sell a voucher product printed as a gift receipt
1. Open the VoucherCart app on your Simphony POS. This is likely to be configured as a button on your PAY screen (the exact location on your till may differ). If you are not sure, please check with your Simphony POS administrator.
2. Tap 'Sell a new voucher or gift card', which will take you to the sell a product screen. This screen displays your saleable voucher products as set up in your VoucherCart account.
3. You can filter products by sales page (If your account has more than one sales page), redeemable locations, and category.
4. To sort products in the list by product name, tap on the column header to sort by that column.
5. To select a product to sell, tap 'More Info', which will take you to the product details page where you can see a detailed description of the product.
6. Select the product price option, or if this is a flexible monetary product, you can either select a monetary denomination from the list or tap in the value field to provide a custom value.
7. When ready, tap 'Continue' to proceed to the delivery method.
8. Tap 'Print'.
You are now asked 'Give this as a gift?'.
If selecting Yes, the buyer can provide the recipient's details.
If selecting No, then the buyer can only send the gift voucher to themselves, and the voucher cannot be personalised.
For the purposes of this example, we are sending this as a gift, and we will personalise this gift with a message.
9. On Give as a gift? tap 'Yes'
10. On Personalise this gift? tap 'Yes'
11. Now tap 'Continue'
12. The gift voucher can now be personalised with a To, From, and Personal message. Tap in the respective fields to edit them.
13. You may also have the option to 'Hide the price of this product'. If checked, this will ensure that the price/value of the voucher is not displayed to the recipient when they receive their eVoucher.
If this option is not enabled and you would like this option to be available, then ensure 'Buyer allowed to change price visibility on voucher PDF' is toggled to 'Yes' in the price section of the voucher setup.
NB: This can only be done from your VoucherCart account admin dashboard.
14. When you are ready, tap 'Continue'.
15. Enter the recipient's information in the fields provided: recipient first name, recipient last name, and recipient email (optional).
16. Now tap 'Continue'.
17. Enter the buyer's information in the fields provided: buyer first name, buyer last name, buyer email address, and buyer phone number (optional).
18. Ask the buyer if they consent to receiving marketing communications, and if yes, tap the toggle to on.
19. Now tap 'Order Summary' to review the voucher order.
The order summary page will allow you to confirm any details with the buyer and check for any grammar or spelling errors before the order is placed and the product is added to the check for payment.
20. Once the order has been reviewed, tap 'Add product to check' to generate the voucher order and add the product to the check for payment.
At this point, the system will print the gift receipt using your connected receipt printer.
NB: The VoucherCart system will generate the voucher order, but it will NOT be visible in your dashboard, nor will any emails be sent to the buyer or recipient until the check containing the voucher sale has been PAID
21. You will be given confirmation that the product has been added to the check and can now either 'Sell a new voucher or gift card' or 'Return to the till' (closes the app).
22. The voucher product has been added to the check. Payment should now be taken from the buyer for the amount shown to complete the voucher purchase.
Need more help?
Speak to our support team via live chat, call us on +44 (0) 131 608 0111, or email us at help@vouchercart.com
For more video tutorials, FAQ's, and self-help guides, go back to the Help Center