This guide shows you how to find and redeem a voucher using the VoucherCart app on your Simphony POS.
This guide assumes Oracle Simphony POS has been connected to your VoucherCart account. If your account has not been connected and you would like to connect Simphony POS to your account please get in touch with our team at help@vouchercart.com
Search for a Voucher to redeem
NB: You cannot redeem a voucher or gift card on an empty check. You must first add products to the check. Additionally, a voucher or gift card can only be used to cover the total outstanding balance on the check (single-use vouchers will not produce a credit on the check).
1. Open the VoucherCart app on your Simphony POS. This is likely to be configured as a button on your PAY screen (although the exact location on your till may differ). If you are not sure, please check with your Simphony POS administrator.
2. Once in the VoucherCart app, you can search for the product to be redeemed either by scanning the QR code presented on the voucher or manually entering the redeem code.
3. To scan the QR code with a compatible scanner, tap 'Scan product redeem code'. The system will wait for the POS user to provide input via the scanner. The POS user can tap 'Close' to return to the previous screen.
4. To enter the redeem code manually, tap the 'Redeem code' field. You will be presented with an on-screen keyboard to enter the code. Once you have finished entering the code, press 'OK'.
Redeeming a voucher
After you have scanned or entered the product redeem code, you will be directed to the product details page. This page provides key information about the product, including its redemption status, validity period, current value, and redemption type (single-use or multi-use).
The product details page also includes a redemption history section, which records all redemption actions throughout the product's lifetime (including cancelled redemptions). This history shows who performed each action, when and where it was carried out, and the redeemed or unredeemed value/quantity.
To return to the product details page, tap 'Back'
1. To redeem the product, tap the 'Redeem' button to navigate to the redemption screen.
2. On this screen, enter the value or quantity you wish to redeem by tapping the input field and providing the amount the voucher holder wishes to use for this transaction.
3. This will take you to the POS screen to enter the value to be redeemed.
4. Alternatively, you can tap the 'Apply Max' button to automatically apply the highest redeemable amount, up to either the total voucher value or the available check balance, whichever is lower.
5. Tap 'Redeem' to add the value to the check.
5. You will be shown a confirmation of the redemption and will have the option to return to the app homepage or return to the till (this closes the app)
6. The value of the voucher will be applied to the check as a payment
Need more help?
Speak to our support team via live chat, call us on +44 (0) 131 608 0111 or email us at help@vouchercart.com
For more video tutorials, FAQ's, and self-help guides go back to the Help Center