Payment at Purchase posts every VoucherCart sale to Stayntouch as soon as it's bought, so voucher sales appear in your PMS straight away rather than only when vouchers are redeemed. To set it up, choose one property to record sales, create a posting account and three charge codes in Stayntouch, then select them in your Stayntouch integration settings in VoucherCart.
This article assumes Stayntouch is already connected. If it isn't, see How to connect Stayntouch to VoucherCart.
Before you set up Payment at Purchase
Choose one property to record voucher sales
All sales from your VoucherCart account are recorded against a single property, called the sales property. This gives you one place to record and reconcile voucher sales.
Create an Interface Account in Stayntouch
VoucherCart posts each sale and its payment to a nominated Interface Account in Stayntouch. We recommend creating an Interface Account just for VoucherCart, so payments for gift voucher purchases stay separate from your other payments and are easier to report on.
The account type must be Interface. For help, see the Stayntouch guide: Accounts.
Create the charge codes and payment method in Stayntouch
Create these charge codes in Stayntouch before you start. For help, see the Stayntouch guide: Charge Code Configuration
Create in Stayntouch | What VoucherCart posts with it | Required charge code type | Shown on the VoucherCart setup screen as |
Gift Voucher Sales Charge Code | The full price of each voucher, gift card, membership or ticket sold, before any discount | Others | Voucher product sales |
Payment Method | The amount the customer actually paid | Payments | Voucher product payment |
Gift Voucher Adjustment Charge Code | A negative charge for any discount, for example from a promotion | Others | Voucher product adjustment |
Set up Payment at Purchase
Step 1: Open the Stayntouch integration
In your VoucherCart dashboard, go to Integrations [1].
Next to Stayntouch, click Details [2].
Step 2: Open Property Configuration
On the Stayntouch page, click Property Configuration [1]
Step 3: Edit the property that will record voucher sales
On the property you want to record voucher sales, click Edit property [1].
Step 4: Mark the property as your sales property
Tick Use this property to record the gift voucher sales [1].
Click Next [2].
Step 5: Choose the Interface Account, charge codes and payment method
Posting account [1]: select your Interface Account.
Voucher product sales [2]: select your Gift Voucher Sales Charge Code.
Voucher product payment fields [3]:
Select the Payment Method for online sales, manual cash sales and manual credit card sales.
To stop manual sales being posted to Stayntouch, tick Do not post manual sales paid by cash or Do not post manual sales paid by credit card.Voucher product adjustment [4]: select your Gift Voucher Adjustment Charge Code.
Click Next [5].
Step 6: Check the redeem charge code and save
Check the Redeem charge code [1]. It's pre-filled from your original setup.
Click Save [2].
Your property now shows a SALES PROPERTY badge and lists all the settings you chose. Click Close.
How voucher sales are posted to Stayntouch
Each purchase is posted to your posting account at the moment it's bought, as one entry showing the VoucherCart order reference.
A full-price sale
A customer buys a $100 gift voucher. VoucherCart posts:
Posting | Charge code | Amount |
Voucher sale | Voucher sales | $100 |
Customer payment | Voucher payments | $100 |
A discounted sale
A customer buys a $100 gift voucher with a $20 discount and pays $80. VoucherCart posts:
Example:
Posting | Charge code | Amount |
Voucher sale | Voucher sales | $100 |
Discount | Voucher adjustments | -$20 |
Customer payment | Voucher payments | $80 |
This shows the voucher's full value, the discount given and the amount collected, so your VoucherCart account, your payment provider and Stayntouch reconcile.
For the redemption steps, see How to redeem a gift voucher or gift card against a Stayntouch reservation.
Frequently Asked Questions
Q: What does Payment at Purchase do?
Q: What does Payment at Purchase do?
A: It posts each VoucherCart sale to Stayntouch at the moment it's bought, so voucher sales appear in your PMS straight away rather than only when vouchers are redeemed.
Q: Which purchases are posted to Stayntouch?
Q: Which purchases are posted to Stayntouch?
A: Vouchers, gift cards, memberships and tickets bought through your VoucherCart account.
Manual sales paid by cash or credit card are posted too, unless you tick Do not post manual sales paid by cash or Do not post manual sales paid by credit card.
Q: Is the full price or the price paid posted?
Q: Is the full price or the price paid posted?
A: Both. The full price, before any discount, is posted with your Gift Voucher Sales Charge Code. The amount the customer actually paid is posted with your Payment Method. If a discount was applied, the difference is posted as a negative charge with your Gift Voucher Adjustment Charge Code.
Q: Can more than one property record voucher sales?
Q: Can more than one property record voucher sales?
A: No. All sales from your VoucherCart account are recorded against a single sales property, which shows a SALES PROPERTY badge in Property Configuration.
Q: How do I turn off Payment at Purchase?
Q: How do I turn off Payment at Purchase?
A: In your VoucherCart dashboard, go to Integrations and click Details next to Stayntouch. Click Property Configuration, then Edit property on your sales property. Untick Use this property to record the gift voucher sales, then continue through the screens and click Save.