How a customer redeems a voucher on Shopify eCommerce store

When a voucher, gift card, membership, or ticket is purchased, a copy of the voucher code is automatically sent to your Shopify store as a discount code.

To redeem a VoucherCart voucher, gift card, membership, or ticket, the customer will be presented with an option at checkout on Shopify to enter a discount code.

Shopify will always attempt to redeem the maximum value from the voucher. If the order is less than the value of the voucher, the remaining balance will remain on the voucher to be used at a later date.

The voucher payment will display as shown below in Shopify’s dashboard order screen:

Within VoucherCart, you will see the redemption stored against the activity history of the voucher:

When a voucher is redeemed in Shopify, the balance in VoucherCart is automatically reduced by the redeemed amount, and the remaining discount value in Shopify is updated accordingly. The discount code remains unchanged.

If the voucher is redeemed through other channels, such as over the counter or via the VoucherCart dashboard, the discount in Shopify will still be updated to reflect the new balance.

If a voucher was redeemed against the purchase of a product and the product was subsequently cancelled in Shopify, you will need to manually add the balance of the redemption back to the voucher in VoucherCart by unredeeming the voucher, as this will not be handled automatically by the integration.