How do I change the voucher buyers email address?

To change the email address of the voucher buyer on a voucher order login to your VoucherCart dashboard and follow the steps below:

1. Go to Orders > All Orders in your main navigation menu.

2. Find the voucher order from the list or by using the search function. You can search by buyer/recipient name, order ID (part or whole) or even voucher title to quickly locate the order

3. Click the Order ID to open the order

Searching for a voucher order inside the VoucherCart dashboard

4 Click Change against the buyer’s email address, in the buyer’s information located towards the top of the voucher order

Buyers Information such as name, email address and payment information can be found at the top of the voucher order, here we can change the buyers email address

5. Enter the new buyer email address

6. Then click Save and Resend.

Change buyers email address from the modal then save and resend the order confirmation email to the buyers new address

NB: If the buyer selected “Send this voucher to me” at checkout for this order then for security when the buyer email address is changed, a new voucher code will be assigned to the vouchers within this order. The original code assigned to the voucher is removed and cannot be used.

Need more help?

Speak to our support team via chat or call us on +44 (0) 131 608 0111

You can also contact us by email at help@vouchercart.com

For more video tutorials, FAQ's, and self-help guides go back to the Help Center

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