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How do I manage postal orders in VoucherCart?

Manage incoming postal orders for vouchers, gift cards, physical cards and tickets

The Postal Delivery module allows you to manage and track orders that require postal fulfilment, including vouchers, gift cards, physical cards and tickets.

Use this module if you are handling your own postal fulfilment. If you are interested in VoucherCart managing fulfilment on your behalf, please refer to the VoucherCart Fulfilment Services guide.

Please Note!

The Postal Delivery module must be enabled on your account. If you do not have access to this feature yet, please contact help@vouchercart.com.

View outstanding postal orders

1. Open the Postal Delivery module

  1. Log in to your VoucherCart dashboard.

  2. From the main navigation, go to Postal Delivery. (1)

  3. Select the Not Sent status to display all postal orders awaiting fulfilment. (2)

Print fulfilment documents

You can download the documents required to prepare and dispatch your postal orders.

1. Print documents in bulk

Tick the Select All checkbox (3) to select all orders, then use the available options to download:

  • Terms – Downloads the terms and conditions for each order (A4). (4)

  • Envelope Overprint – Downloads address labels for each order (29 mm × 62 mm, label printer format). (5)

  • Voucher – Downloads the voucher insert, including the recipient details, personal message, voucher code and expiry date (90 mm × 179 mm). (6)

2. Print individual vouchers (optional)

If you prefer not to use the bulk print options:

  1. Click the Order Reference to open the order details. (7)

  2. Click Print to generate the voucher PDF. (8)

  3. Repeat for each postal order that requires printing.

Tip:

The recipient's postal address is available in the order details if you need to verify it before dispatching.

Mark orders as dispatched

1. Update the order status

  1. Return to the Postal Delivery page.

  2. Select all orders that have been packed and dispatched.

  3. Click Mark as Packed and Sent. (9)

The selected orders will be updated to Sent. (10)

Important:
​
Always mark dispatched orders as Packed and Sent to prevent duplicate vouchers from being posted to customers.

Need more help?

Speak to our support team via chat or contact us by email at:
​​help@vouchercart.com

For more video tutorials, FAQ's, and self-help guides, go back to the:

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